Refund & Cancellation Policy

1. Eligibility Requirements

To qualify for a 24-Hour Money-Back refund:

• The request must be officially submitted within exactly 24 hours of the original order timestamp.
• The refund applies to your first active service with FuriousCloud Networks Ltd.
• The account and server must not have engaged in activities violating our Acceptable Use Policy (e.g., launching DDoS attacks, port scanning, malware distribution, or crypto mining).

2. Excluded Services

The following items involve irreversible third-party upstream fees and cannot be refunded:

• Custom Domain Registrations & Transfers: Registry fees paid to ICANN and domain registries (.com, .net, .in, etc.) are non-refundable once registered.
• Dedicated Bare-Metal Enterprise Servers: Physical servers assembled to order with dedicated hardware and IP ranges.
• Third-Party Add-on Licenses: Software licenses including cPanel, Windows Server, and paid server plugins.

3. Refund Processing Timelines

Once your refund ticket is reviewed and approved by our billing desk:

• UPI Transactions: Credited back to the originating UPI ID / VPA within 24 to 48 business hours.
• Debit & Credit Cards: Settled via payment gateway and typically credited to your bank account statement within 3 to 5 business days (depending on your card issuer).
• Account Credit Option: You can optionally elect to receive 110% of your refund value as non-expiring FuriousCloud account credits for future upgrades.

4. Recurring Billing & Cancellations

You maintain complete control over your subscriptions. You may cancel recurring automatic invoices at any time through the Client Dashboard with a single click. When cancelled:

• Your server will remain fully active until the end of the current pre-paid billing cycle.
• No future renewal charges or automated invoices will be generated.

5. How to Submit a Refund Request

To request your 24-hour refund:

1. Log into your Client Portal.
2. Navigate to Support → Open New Ticket.
3. Select the Billing & Refunds department.
4. Provide your Server ID, payment invoice reference or transaction ID, and brief feedback on why our service didn't meet your needs.